“We manage a commercial office building with approximately 125 tenants, and were surprised to learn we were losing our concierge on short notice. We hired Pact Pro to fill in, but we ended up extending their services.
The Pact Pro team is very professional, and everyone seems like they’ve undergone extensive training compared to our previous guard. They presented several different SPO completion certificates and awards for both concierge and guard services.
For us, customer service is very important. A lot of times you’ll have a guard that may not be as friendly. Sometimes it’s hit or miss. Both concierge and evening guards are very friendly. The building owner is a tenant of the property and speaks very highly of the guards he has met.
The icing on the cake was the competitive pricing. Pact Pro is a few dollars an hour less, and they’re better.”